Privacy Policy

 Effective Date: January, 2021
Last Updated: August, 2025

Diplomatic Services USA (“Company,” “we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with us, including through our website, services, and SMS communications.

We may collect the following types of personal information when you interact with us:

• Name, email address, and phone number
   
• Information you provide through applications, forms, or surveys
   
• Transaction or service-related information
   

We use your information to:

• Provide updates on applications, appointments, and services
   
• Send transactional and, when applicable, promotional SMS messages
   
• Respond to customer inquiries and provide support
   
• Improve our services and communication
   

By providing your phone number, you consent to receive SMS messages from Diplomatic Services USA. Message frequency may vary depending on your interactions with us. Standard message and data rates may apply.

• You may opt out of SMS messages at any time by replying STOP.
   
• You may reply HELP for assistance.
   

Consent to receive SMS messages is not required as a condition of using our services.

We do not sell, rent, or share your personal information with third parties for marketing purposes. We may share information only:

• With service providers that help us deliver our services (under strict confidentiality obligations)
   
• As required by law, regulation, or legal process
   

We implement commercially reasonable measures to protect your personal information against unauthorized access, use, or disclosure. However, no system is 100% secure, and we cannot guarantee the security of your data.

You may:

• Request access, correction, or deletion of your personal information
   
• Opt out of SMS messages at any time by replying STOP
   
• Contact us with any privacy-related concerns
   

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Diplomatic Services USA
Email: info@diplomaticservicesusa.org
Phone: (877) 547-4463

By opting into SMS from a web form, booking, or other medium, you agree to receive SMS messages from Diplomatic Services USA.

Message Types:

• Application updates
   
• Booking confirmations
   
• Appointment reminders
   
• Service notifications
  
   

Message Frequency:

• Message frequency may vary.
   

Costs:

• Standard message and data rates may apply.
   

Opt-Out & Help:

• Reply STOP to unsubscribe at any time.
   
• Reply HELP for help, or visit:
  https://diplomaticservicesusa.org/privacy-policy
   

Privacy:
We respect your privacy. SMS consent is not shared with third parties or affiliates. See our Privacy Policy at:
https://diplomaticservicesusa.org/privacy-policy